Privacy Policy

Welcome to Tikkari Casino. This Privacy Policy outlines how Tikkari Casino collects, uses, stores, and protects your personal information when you use our website and services. We are committed to safeguarding your privacy and ensuring the security of your data. By accessing or using Tikkari Casino, you agree to the terms of this Privacy Policy. We encourage you to read this document carefully to understand our practices regarding your information.

Tikkari Casino is operated in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant. Our goal is to provide a transparent and secure gaming environment while respecting your privacy rights.

We collect various types of information to provide and improve our services at Tikkari Casino. This information can be categorised as follows:

• Personal Identifiable Information (PII): This includes data that can directly identify you, such as your full name, date of birth, residential address, email address, phone number, and government-issued identification documents (e.g., passport, driver's license) for identity verification and "Know Your Customer" (KYC) purposes.
• Financial Information: When you make deposits or withdrawals, we collect payment details, including credit/debit card numbers, bank account information, and e-wallet details. Please note that sensitive payment information is often handled by secure third-party payment processors, and we do not store full payment card details on our servers.
• Transaction Data: We record details of your betting activity, deposits, withdrawals, and other transactions conducted through your Tikkari Casino account.
• Technical Data: This includes your IP address, browser type and version, operating system, device type, time zone setting, browser plug-in types and versions, and other technology on the devices you use to access Tikkari Casino.
• Usage Data: We collect information about how you use our website and services, including pages visited, features used, and patterns of engagement.
• Communication Data: Records of your communications with us, such as emails, chat transcripts, and customer support interactions.
• Marketing and Communications Preferences: Your preferences in receiving marketing from us and our third parties, and your communication preferences.

Tikkari Casino uses your collected information for several essential purposes:

• Account Management: To create and manage your Tikkari Casino account, verify your identity, and ensure you meet the legal age requirements for gambling.
• Service Provision: To operate our gaming services, process your bets, deposits, and withdrawals, and provide you with access to our games and features.
• Security and Fraud Prevention: To detect and prevent fraudulent activities, money laundering, and other illegal actions, thereby protecting Tikkari Casino and its users.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance when you contact our support team.
• Legal and Regulatory Compliance: To comply with our legal and regulatory obligations, including licensing requirements, anti-money laundering (AML) laws, and responsible gambling policies.
• Service Improvement: To analyse usage patterns, identify areas for improvement, and enhance the overall user experience on Tikkari Casino.
• Personalisation: To tailor our services, content, and offers to your preferences and interests.
• Marketing Communications: To send you promotional materials, special offers, and updates about Tikkari Casino services, where you have consented to receive such communications. You can opt-out at any time.
• Network and Information Security: To maintain the security of our systems and protect against cyber threats.

We process your personal data under various legal bases, as permitted by applicable data protection laws:

• Performance of a Contract: We process your data when it is necessary for the performance of a contract to which you are a party, specifically, the terms and conditions governing your use of Tikkari Casino. This includes managing your account, processing transactions, and providing access to our gaming services.
• Legal Obligation: We process your data when it is necessary to comply with a legal or regulatory obligation. This covers "Know Your Customer" (KYC) checks, anti-money laundering (AML) requirements, responsible gambling mandates, and reporting obligations to our licensing authority.
• Legitimate Interests: We may process your data where it is necessary for our legitimate interests, provided that these interests do not override your fundamental rights and freedoms. Our legitimate interests include preventing fraud, enhancing security, improving our services, and conducting marketing activities (where consent is not required).
• Consent: In certain situations, we may rely on your explicit consent to process your personal data, particularly for sending direct marketing communications or for specific types of data collection. You have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

Tikkari Casino may share your personal information with third parties under specific circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, identity verification, data analytics, IT support, and customer service. These providers are contractually obligated to protect your data and only use it for the purposes specified by Tikkari Casino.
• Regulatory and Law Enforcement Bodies: We may disclose your information to government authorities, regulatory bodies, and law enforcement agencies when required by law, court order, or to comply with our licensing obligations and anti-money laundering regulations.
• Fraud Prevention and Security: To protect Tikkari Casino and its users from fraud, money laundering, and other criminal activities, we may share information with relevant organisations and databases.
• Business Transfers: In the event of a merger, acquisition, reorganisation, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal data.
• Affiliated Companies: We may share data with companies within our corporate group for operational and service delivery purposes.
• With Your Consent: We may share your information with other third parties when you have given us explicit consent to do so.

We do not sell your personal data to third parties for their independent marketing purposes.

Tikkari Casino employs robust security measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. Our security practices include:

• Encryption: We use Secure Socket Layer (SSL) encryption technology to protect data transmitted between your device and our servers.
• Access Controls: Access to your personal data is restricted to authorised personnel who require it to perform their job functions.
• Firewalls: Our systems are protected by firewalls to prevent unauthorised external access.
• Regular Audits and Monitoring: We conduct regular security audits and continuous monitoring to identify and address potential vulnerabilities.
• Data Minimisation: We only collect and retain personal data that is necessary for the purposes outlined in this policy.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

Under applicable data protection laws, you have several rights regarding your personal data held by Tikkari Casino:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that any inaccurate or incomplete personal data we hold about you be corrected.
• Right to Erasure (“Right to be Forgotten”): You have the right to request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain situations, for example, if you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller, where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request in accordance with applicable laws.

Tikkari Casino uses cookies and similar tracking technologies to enhance your experience, analyse website usage, and for marketing purposes. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: These cookies are necessary for the website to function correctly, enabling core functionalities like security, network management, and accessibility.
• Analytical/Performance Cookies: These cookies help us understand how visitors interact with our website by collecting information about pages visited, time spent on the site, and any error messages. This data helps us improve the performance and design of Tikkari Casino.
• Functionality Cookies: These cookies allow our website to remember choices you make (such as your username, language, or region) and provide enhanced, more personal features.
• Marketing/Targeting Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, disabling cookies may prevent you from taking full advantage of the Tikkari Casino website.

Tikkari Casino retains your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention periods depend on the type of data and the purpose of processing.

Generally, we retain customer account data for the duration of your active account and for a period thereafter as required by our licensing authority and anti-money laundering (AML) regulations, typically five to seven years after account closure or inactivity. Transactional data and communications may be retained for longer periods to comply with financial regulations and for dispute resolution.

When your personal data is no longer required, we will securely delete or anonymise it in a manner that prevents its reconstruction or identification.

Your personal information may be transferred to, and stored at, a destination outside of your country of residence, including countries outside the European Economic Area (EEA) that may not have the same level of data protection laws as your jurisdiction. Where such transfers occur, Tikkari Casino will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws.

This includes implementing appropriate safeguards, such as standard contractual clauses approved by the European Commission, or relying on the recipient's adherence to an approved code of conduct or certification mechanism, where appropriate.

Tikkari Casino services are not intended for individuals under the legal gambling age in their respective jurisdiction, which is typically 18 years or older. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take immediate steps to delete that information from our records. If you believe that a child has provided us with personal information, please contact us immediately.

Tikkari Casino may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory obligations. When we make significant changes, we will notify you by posting the updated policy on our website and, where appropriate, by other communication methods such as email. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of Tikkari Casino after any modifications signifies your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please do not hesitate to contact us:

• By Email: [email protected]
• Through Our Website: Via the live chat or contact form available on the Tikkari Casino website.

Our dedicated support team is available to assist you with any privacy-related inquiries.