KYC and Verification

At Tikkari Casino, maintaining a secure and trustworthy environment for all our players is paramount. Identity verification is a critical component of this commitment. It allows us to confirm that you are who you claim to be, safeguarding your account from unauthorised access and protecting your funds. This process also helps us comply with strict regulatory obligations designed to prevent fraud, money laundering, and underage gambling. By verifying your identity, we ensure a fair and transparent gaming experience for everyone.

KYC, or "Know Your Customer," is a fundamental process within the financial and gaming industries. It refers to the mandatory checks and due diligence that Tikkari Casino undertakes to verify the identity of its customers. This involves collecting and assessing specific personal information and documentation. The primary goal of KYC is to understand our customers better, assess potential risks, and adhere to legal and regulatory requirements. It is an ongoing process, not a one-time event, ensuring that your account remains secure and compliant throughout your time with us.

Verification is an essential part of your journey with Tikkari Casino and may be triggered at several points. Typically, initial verification occurs upon registration or before your first withdrawal. However, we may also request further verification:

• If there are significant changes to your account details.
• When your cumulative deposits or withdrawals reach certain thresholds set by our regulatory obligations.
• If there are any suspicious or unusual transaction patterns detected on your account.
• Periodically, as part of our ongoing due diligence process to ensure the information we hold is current.
• If we have reason to believe that the information previously provided is no longer accurate or complete.

Prompt cooperation with these requests helps to avoid any interruptions to your gaming experience.

To complete our verification procedures, Tikkari Casino may request various documents. These documents are categorised to confirm different aspects of your identity and financial standing. The specific documents requested will depend on the information we need to verify and the stage of the verification process. We will always inform you clearly about the documents required and provide guidance on how to submit them securely.

Proof of identity is essential to confirm your legal name and date of birth. This helps us ensure you meet the minimum age requirements for gambling and prevents identity fraud. Acceptable documents typically include:

• Valid Passport: A clear, full-page scan or photo showing your photo, name, date of birth, and expiration date.
• National Identity Card: A clear scan or photo of both the front and back of the card, displaying your photo, name, date of birth, and expiration date.
• Driver's Licence: A clear scan or photo of both the front and back of your valid driver's licence, showing your photo, name, date of birth, and expiration date.

All identity documents must be current and not expired. The information on the document must match the details registered on your Tikkari Casino account.

Proof of address confirms your residential location. This is crucial for regulatory compliance and to help prevent fraud. Documents for proof of address must typically be dated within the last three months and clearly show your name and full residential address. Acceptable documents include:

• Utility Bill: Such as electricity, water, gas, or internet bill. Mobile phone bills are generally not accepted.
• Bank Statement: A statement from a recognised financial institution.
• Credit Card Statement: A statement from a recognised financial institution.
• Government-Issued Correspondence: For example, a tax statement or official letter.

Please ensure that the document displays your full name, residential address, and a date of issue within the acceptable timeframe. PO box addresses are not considered valid proof of residence.

Verifying your payment method ensures that the funds used for deposits and withdrawals belong to you, preventing unauthorised use of financial instruments. The specific documents required depend on the payment method used:

• Credit/Debit Cards: We may request a photo of the front and back of your card. For security, please obscure the middle eight digits of the card number on the front and the CVV/CVC code on the back. Your name, the first six and last four digits of the card number, and the expiry date must be visible.
• Bank Transfers: A bank statement showing your name, account number, and the bank's logo or name. Transaction details may be redacted.
• E-Wallets (e.g., Skrill, Neteller, PayPal): A screenshot of your account profile page showing your name and email address associated with the e-wallet.

All payment methods must be registered in your name, matching the details on your Tikkari Casino account.

In certain circumstances, particularly for larger transactions or if regulatory requirements dictate, Tikkari Casino may be required to request information regarding your source of funds (SOF) or conduct enhanced due diligence (EDD). This is a crucial step in preventing money laundering and ensuring compliance with anti-financial crime regulations. Documents requested for SOF may include:

• Pay slips or employment contracts.
• Bank statements showing regular income.
• Proof of inheritance or property sale.
• Business ownership documentation.

EDD involves a more comprehensive review of your account activity and financial background. We understand that these requests are sensitive, and we handle all provided information with the utmost confidentiality and in accordance with our Privacy Policy.

Once you submit your documents, our dedicated verification team will review them. We strive to process all verification requests as quickly as possible. Typically, the review process takes between 24 to 72 hours, though it may extend during peak periods or if additional information is required. You will be notified via email or through your Tikkari Casino account once your documents have been reviewed and your verification status updated. To expedite the process, please ensure all submitted documents are clear, legible, and meet the specified requirements.

Tikkari Casino is committed to protecting your personal information. All documents and data submitted for verification are handled with strict confidentiality and stored securely in compliance with data protection regulations, including GDPR. We employ advanced encryption technologies and robust security protocols to prevent unauthorised access, disclosure, alteration, or destruction of your personal data. Your documents are only accessible by authorised personnel for the purpose of identity verification and regulatory compliance.

Tikkari Casino operates under strict anti-money laundering (AML) regulations. These regulations are in place to prevent our services from being used for illegal activities, such as money laundering or terrorist financing. Our KYC and verification procedures are integral to our AML framework. We monitor transactions and account activity for any suspicious patterns. Any activity deemed suspicious will be reported to the relevant authorities, as required by law. By adhering to these regulations, we contribute to a safer and more legitimate financial ecosystem.

Gambling is strictly prohibited for individuals under the legal age of 18 (or the legal age of majority in your jurisdiction, if higher). Age verification is a non-negotiable part of our verification process. By confirming your date of birth through official identification documents, Tikkari Casino ensures that minors are prevented from accessing our gaming services. We are committed to responsible gaming and protecting vulnerable individuals. Any attempt by a minor to register or gamble will result in immediate account closure and reporting to relevant authorities.

Occasionally, verification may be delayed or unsuccessful. This can happen for several reasons, such as:

• Documents being unclear, expired, or incomplete.
• Information on documents not matching your registered account details.
• Additional information or documents being required for enhanced due diligence.
• Technical issues during the submission process.

If your verification is delayed or unsuccessful, we will contact you with specific instructions on how to resolve the issue. It is crucial to respond promptly to these requests to avoid any suspension of account activity, including deposits, withdrawals, or gameplay. Our support team is available to assist you through the process.

We understand that the verification process can sometimes raise questions. If you require assistance or have any concerns regarding your KYC and verification, our dedicated customer support team is here to help. You can reach us via:

• Live Chat: Available directly on the Tikkari Casino website for immediate assistance.
• Email: Send your queries to [support email address], and we will respond as soon as possible.

Please provide as much detail as possible when contacting us, including your username, to allow us to assist you efficiently. We are committed to making your verification experience as smooth and straightforward as possible.